Disconnection Policy
At Khelo24bet, we know how important a smooth game session is for our players. Sometimes, due to reasons like weak internet, power cuts, or server issues, your connection may break in the middle of a game. This disconnection policy explains what happens in such cases and how Khelo 24 bet handles them in a fair way for every user.
What is a Disconnection?
A disconnection means your device loses contact with our servers while you are playing or placing a bet on Khelo24bet. This can happen because of your Wi-Fi, mobile data, browser crash, app freeze, or a problem from our side. Whether you are using the khelo 24 bet apk, playing on the website, or using khelo24bet login password on a new device, a break in the link between you and the server is treated as a disconnection.
We at khelobet want you to know that a lost connection does not always mean a lost bet. Our system is built to protect your money and your game as much as possible.
When the Player is at Fault
If the disconnection happens on your side, for example, your internet stops working or your phone battery dies while using the khelo 24 apk, the rules are simple:
Any bet already placed and confirmed will stay active. The result will be settled based on the final outcome of the match or round.
If you were in the middle of a live casino game (like teen patti, andar bahar, or roulette on khelo24 bet), the game will continue without you. The result will be applied to your account once the round ends.
Sports bets placed before the disconnection are valid. You cannot cancel them after logging back in through khelo24bet register or your normal login.
Any bet that was not confirmed before the connection broke will not be counted. The money stays in your wallet.
We suggest all khelobet 24 users to check their bet slip and account history once they are back online. This way you can see clearly what was placed and what was not.
When the Fault is on Our Side
Sometimes the problem comes from our servers or the game provider. In such cases, khelo bet 24 takes full responsibility:
If a live match or game is stopped due to our server issue, all open bets for that round will be cancelled and the amount will be returned to your wallet.
If a sports event is cancelled or postponed for more than 24 hours, the bet will be void and refunded. This rule is the same across khelo 24 live, khelo24bet live, and the khelo24 bet apk.
If a casino game round cannot be finished because of a technical fault, the round is treated as void. Your stake goes back to your balance.
Our team checks server logs before making any refund, so please give us some time when you raise a complaint.
Live Casino and Slot Games
Live games on khelo24 are hosted by third-party providers. If you get disconnected during a hand or spin:
- In most card games, the game plays out on its own and the result is added to your account.
- In slot games, if the spin has started, the result is already decided. When you log back in with your khelo bet24 details, you will see the outcome.
- In games where your choice is needed (like taking a card), the system will use a default action or fold, based on the game rules.
Sports Betting Rules
For sports bets on khelo 24 bat, khelo 24 beat, or any other section of our platform:
- Pre-match bets are not affected by disconnection.
- For in-play bets, only bets that were fully accepted by our server will count. You can check this in your bet history.
- If odds change while you were disconnected, we cannot change the price of a bet you tried to place but did not confirm.
What You Should Do
To reduce the chance of disconnection while using kelo24 or kelo 24:
- Use a stable Wi-Fi or 4G/5G connection.
- Keep your khelo 24 game app updated to the latest version.
- Do not switch between apps during a live round.
- Keep your phone charged.
Need Help?
If you feel a bet was wrongly settled after a disconnection, contact our support team through live chat or email. Share your user ID, game name, and time of the issue. Our team will check the logs and reply within 24 to 48 hours.
Khelo24bet is here to give you a fair and safe playing space, even when the connection is not on your side.
Contact Support